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Frequently Asked Questions

General Questions

Cape Town, Durbanville.

Monday – Friday 10h00-16h00 and Saturday 10h00-14h00. By Appointment only.

Unfortunately not, we see brides by appointment only.

Due to the size of our studio space and to dedicate our attention to one bride at a time.

Booking a Fitting

Our fitting appointments are scheduled for 45min – 1 hour in length.

Our fee for a fitting appointment is R250.

Payment of fitting is to be paid by EFT prior to appointment to secure your time slot. An invoice will be sent to you and, once payment has been received, your appointment will be booked and confirmed.

You can cancel or reschedule up to 48 hours prior to your appointment with no additional fitting charge. 

No credit or refund will be made if the cancellation is within 48 hours of your appointment.

We recommend that you bring nude-colour underwear and the shoes that you plan to wear with the dress – as well as any ideas you may have!

We can accommodate a maximum of 3 people – including the bride.

Buying a dress

No, alterations are not included in the purchase price.

Please click on the dress and submit a request to set up an appointment.

Yes, we can courier a dress to you in South Africa. Courier cost is additional to the cost of the dress and an admin fee of R200 is charged.

You can contact studio@innovine.co.za for more details.

Selling a dress

A used wedding dress in great condition, and under two years old, can usually sell for 50% of the original retail price. If your dress is a designer brand such as Vera Wang, you could get closer to 60% of the original retail value.

We charge a maximum of 40% of selling price.

We use the photos of the dress and the proof of purchase to verify the dress and details provided.

This helps us to confirm the age, designer and market value of the dress before we’re able to commit to selling the dress.

A dress submission will not be considered if no proof of purchase is included.

Unfortunately not. We only take in dresses that are not older than two years. This is to keep our stock current.

Ready to find your dream dress?